Our people

Our objective:

To continuously develop the skills and capabilities of our employees, enabling them to improve the quality of service they provide to all clients and the continued sustainability of our business.

One of the most important tasks of any organisation is developing its own people. At Balreed the technology and services we provide our customers are reliant on our people, from the very first contact and initial assessments, through solution design, implementation and ongoing support.

To achieve our business objectives of becoming the recognised leader in our field, Balreed needs to attract and retain the very best employees. We are in the services business and our greatest asset is our people. We are committed to putting the best people in the right places within the organisation, and giving them the right training, tools and resources to succeed.

Balreed initiatives to attract, develop, retain and motivate our people include:

• Classroom and on-line training in-house and through our suppliers
• Appraisals to assess and develop performance, skills and aspirations
• Post training assessments
• Personal development plans
• Quarterly field accompaniment for all technicians
• Post call audits
• Performance management and incentives
• Long service recognition
• Special recognition awards for exemplary behaviour and client care