Remote managed print services

A uniquely pro-active approach

Balreed are passionate about service. Our goal is proactivity, not reactivity, as we strive to help you manage your time as efficiently as possible.

Remote managed print services

Our Remote Managed Print Services (RMPS) pro-actively manage all your output devices, freeing you to focus on your core business, a significant advantage when you consider that up to 40% of internal IT helpdesk resources are taken up supporting print devices.

 

With a dedicated Remote Care team, we can monitor all your printing and copying devices live on a real-time basis, resolving potential faults before they occur, and dispatching engineers before you even call to request one. We also manage your supplies needs pro-actively, so replacement consumables arrive before you run out.

This is no 'virtual team'. Balreed Remote Managed Print Service is a team of real people whose sole responsibility is to manage and optimise the performance of our clients' print infrastructure.

 

Secure and non-invasive

Balreed’s Remote Managed Print Service does not need to enter your network to monitor your infrastructure. We use technology and expertise to track the status and performance of your devices by the status alerts these devices can generate and send out, non-sensitive data to your business but invaluable to our expert eyes as we care for your devices.

Why opt for RMPS?

There are many tangible benefits to Balreed’s Remote Managed Print Services that will deliver real business advantage to your organisation:

  • Continuous live monitoring of your print devices to maximise uptime and pre-empt issues
  • Faults diagnosed and wherever possible fixed remotely before they impact your business
  • Engineers dispatched to your site without you even having to call
  • Parts dispatched ready for engineers to install and get you running on their first visit
  • Consumables delivered to you before you run out
  • Accurate remote meter readings taken without you having to do them
  • Recording of errors as they occur so device and fleet performance optimised
  • Software updates delivered without interruption
  • Minimised demands on your internal IT support as Balreed pro-actively manage all your printing, copying and scanning devices

 

The Balreed difference

Because we have a pro-active remote managed print service capability and an established UK-wide infrastructure of qualified and highly trained technicians, we are able to offer you a unique service experience that can be tailored to your needs. A few extras that make a big difference are:


  • We guarantee clients a percentage uptime across all devices at all locations.
  • We guarantee a response time, typically four hours but as our client reviews often demonstrate we regularly out perform these SLAs.
  • We phone ahead to say when you can expect us.
  • If a technician is called to your premises for any reason, he or she will take the time to thoroughly check the whole device as part of our preventative maintenance programme.
  • We produce a quarterly report detailing your fleet's performance, print volumes, call out and response times so you know how we are doing, every step of the way.

 

Request a service Chat button

Please click below and complete the form to request service from Balreed, or call our Service Helpdesk on 0845 555 66 77.

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Request a service Chat button

Please click below and complete the form to request toner from Balreed.

If you are set up with one of Balreed’s Remote Managed Print Services then we can monitor your toner levels and proactively send you replacements before you run out.

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Remote Support

Balreed's Remote Managed Services team will advise you if the Teamviewer application below is required.

Image Flex MPS

Balreed’s ImageFLEX© is a unique approach to Managed Print Services designed to give our clients more freedom.

ImageFLEX© releases you from the limitations of traditional volume contracts, giving you the flexibility to produce the images you need, on the devices you choose.

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