Managed print services
Whilst the production and management of documents is critical to most organisations, it is rarely a core skill. That is why today an increasing number are looking to procure their equipment, consumables and service in a single all-inclusive contract and Managed Print Services are a popular way of achieving this.
A Managed Print Service or MPS is very much the 'en-vogue' term or offering in the print industry. Unfortunately for end users this has led to there being many different interpretations of MPS; very rarely will two different providers offer exactly the same experience to a client, and often a client's understanding of what they will experience is some way from that of the provider.
At Balreed our objective is simple: to provide our clients with the optimal print technology, support and service for their organisation. This tailored managed print solution must satisfy our clients' aspirations, which is why we have set clear, concise standards.
Balreed MPS and RMPS
Setting a unique standard of service for clients
To put it in simple terms: a true Managed Print Service should mean that the client and their users only need to think about the piece of paper that comes out of whatever devices they have.
Our role as the MPS provider is to handle everything else like toner supply and replacement, servicing of the equipment, fleet management, meter readings, consolidated billing, comprehensive management reporting and the collection and recycling of the device at the end of its useful life.
Balreed can provide this MPS experience to you, tailored to your business and with all the benefits of Balreed's pro-active servicing.
And uniquely we can deliver a true MPS experience to you irrespective of the size of your organisation, through a combination of on-site staff and our off-site managed service RMPS, Balreed's Remote Managed Print Services.
Setting objectives for MPS success with Balreed
The goal of both the client and the MPS provider must be to optimise the workflow and assets, satisfying the document and print requirements of the client in the most efficient, cost-effective way. In doing so other objectives such as increased resilience, efficiency and security, with reduced waste and environmental impact can be designed into the solution we provide and the KPIs which measure the success of the MPS we deliver.
Don't under-estimate the savings an MPS can deliver. Such a strategic approach can deliver 20-40% savings to an organisation and these can often come from surprising areas. Our clients consistently tell us how our pro-active servicing has slashed the number of calls their in-house IT Service desks receive, freeing up valuable skilled staff to redeploy on value-adding projects elsewhere in-house.
The needs of the organisation should have been carefully assessed and analysed upfront before a technology and customised service solution can be designed, and Balreed have a modular range of device and output, printflow and process assessments we use to do this.
To ensure the client receives the optimal technology or print infrastructure, with the right sized fleet, mix of devices, and service support for their organisation the provider should not have any bias towards device type. Our independence here is key.
You may feel you don't have the print management knowledge to handle print solutions without outside help or you simply don't have the time to make sure this area of your business is running smoothly. By outsourcing your print and copy requirements to Balreed you can save your staff and management time, maximise cost savings and add value to your business with the optimal technology and support from a single, fully accountable supplier.
Remote Managed Print Services
Forget spending time ordering replacement cartridges or toners, or phoning service engineers when there is a breakdown. Balreed outclasses the competition with our market leading Remote Managed Print Services approach. We manage thousands of devices for clients this way and we know if you have a problem with a device before you do, and usually sort it out within hours.
Superior managed services
Discover a new standard in service with Balreed.
We don’t talk about it, we just do it. So sit back and enjoy the experience!