Client Services

Benefits of Print Services 

• Unique pro-active Remote Managed Print Services
• Dedicated trainers support users throughout contract life with extensive training for general users and reprographics
• Pre-configuration of all devices, network ready with IP address
• Physical implementation to an agreed rollout plan
• Remote management of your Service and Consumables immediately upon installation
• Desk side support via walking and car-based engineers with mobile and static parts supplies
• Quarterly performance and support reviews against agreed SLAs
• Fleet management to maximise performance across your estate

Service Level Agreement and Response Time

As an independent company Balreed prides itself on the ability and freedom to create an agreement tailored to your requirements. We work with you to decide upon the level of service and response times you need delivered through our extensive client services operation ensuring you peace of mind from the very start of your relationship with Balreed.

Service Call Controllers

At Balreed you will never be met with an automated response when you call us with a query or concern. Our team of trained service call controllers will be on hand to answer in person, to provide live support and keep you updated on the progress of your query as we work to resolve it. As we are a nationwide company, our team is split by area and so wherever you are based, be it in the city centre or in the far-flung countryside, a member of our team will have specialised knowledge of your area in order to provide the optimal level of support.

Balreed Remote Managed Service and Support

The Remote Helpdesk is the first point of call for all breakdowns and/or issues concerning all devices. Our Remote Care team will monitor all devices live on a real-time basis, resolving potential faults before they occur where possible, and often dispatching engineers before your users even call to request one. If a fix cannot be fulfilled remotely then a technician will be dispatched to site, and will attend at the targeted response.

Field Engineers

As with our call controllers, our field engineers are split by area and cover our entire nationwide fleet. If a problem cannot be resolved with our Remote Helpdesk than an engineer will be dispatched and will be at your site within our promised response time of four hours or the individually agreed response time between you and Balreed.

Toner and Consumables Management

The use of toner and/or consumables through the devices will be monitored continuously on the Remote Helpdesk and pro-actively managed by our Client Services team.

Our software allows us to view the toner and consumable levels within each device and also anticipate the time that replacement toner and/or consumables will be needed. Based on this information, Balreed will dispatch the necessary toner and consumables to the relevant location, pro-actively and without your staff needing to intervene. Balreed can also provide processes for the collection and recycling of empty or used consumables.

Service Performance Reporting

As part of our dedication to pro-active service, we will provide you with a quarterly report reviewing the performance statistics of Balreed over the preceding period. Our reports are tailored to provide you with the information you require. Below is an example of some of the information we provide:

• Average Response Time to site
• Overall 'uptime' of all devices across all sites
• Identification of problem devices
• Identification of over used devices
• Fleet management and equipment move suggestions
• Overall usage trends, split out per site if required

Balreed Training Services

Balreed are firmly committed to providing training to clients. We have a team of client trainers who can train users on all the manufacturer brands of hardware we provide. As part of our service we would tailor a training session to meet the needs of your business, running through with your staff their typical working practices they would need to perform on the new devices.

It is the pro-active approach that makes our client service and support superior to the competition, as it delivers tangible improvements in the level of service and equipment performance our client's experience.

Meter reading

Please use the form below to submit a Meter Reading to Balreed.
Did you know Balreed can take your meter reading automatically if you sign up for our Remote Management service? Ask your Account Manager or Engineer for more details

Toner request

Please use the form below to request Toner from Balreed.
If you are set up with of Balreed’s Remote Managed Print Services then we can monitor your toner levels live enabling us to proactively send you replacements before you run out.

Service request

Please use the form below to request service from Balreed, or call our Service Helpdesk on 0845 555 66 77.

Teamviewer

Balreed uses the Teamviewer applications to support Remote Access to its clients and employees. This provides a secure and efficient method to resolve a number of issues remotley thereby providing our clients with the high quality service level they expect.