London solicitors benefit from Balreed’s legal expertise and proximity

Our client is a long-established solicitors' practice located close to the Inns of Court in Central London. The firm has a wealth of specialists who provide high-quality and cost-effective partner-led legal solutions to a broad range of business affairs and personal matters.

The company
Understanding clients' requirements and listening to their needs are core values of the firm, and this is reflected by the wide client base they provide advice to, which includes private individuals, trusts, partnerships, companies and charities.

It was the Head of the Private Client Department who led the project to upgrade the ageing printing and copying equipment for the firm. A Partner in the practice, he recalls how Balreed’s expertise and proactivity assured him that we were the leading provider of print and document solutions.

The problem
“I was impressed with Balreed from my first dealings with them. At the time we still had several multifunctional devices we had acquired from another supplier a number of years previous, and they had come to the end of their life. Within an hour of speaking with an account manager at Balreed they were here on-site, and ready to help us. It was a very good first impression!”

“A number of factors made Balreed our first choice. The proximity of their office in Temple was a major benefit, as I had experienced first hand. Their focus on the legal sector, and the account manager’s obvious understanding of how legal practices work gave me great confidence, and the accountability of everyone we have dealt with at Balreed means we can depend on them as a supplier.”

The Solution
Balreed was chosen to replace all the firm’s multifunctional devices with new technology, all of it networked and with the latest eCopy scanning systems.

“Balreed were very flexible and installed all the new technology over a weekend to minimise disruption to our members and support staff. Balreed’s trainers were then here on Monday and Tuesday to train us and the whole process really went very smoothly indeed.”

“The new multifunctional devices produce and scan to a very high quality, which is particularly important when we are dealing with paperwork such as colour land registry documents, but the new eCopy systems have also made a huge difference. The new user screens on these are very easy to use and much more practical than pulling scans from a PC which has made life easier for all of us.”

“I’m very pleased with Balreed and the service they have provided to us. In many ways they have delivered to the values we aspire to at our practice; they listened, they understood what we needed, and they have delivered a solution that has made a very positive contribution to the firm.”